This is the 2 day refresher course for anyone holding a valid FAW certificate, allowing you to maintain the skills and knowledge needed to continue in your role as First Aider for your workplace. It consists of 2 parts: Part 1 - 6 hours pre-learning (online in your own time); and Part 2 - 1 full day 9.00-5.00 (face to face classroom learning). Qualification title: Level 3 Award in First Aid at Work (RQF). Accreditation: Qualsafe Awards, Ofqual regulated. Certification: Valid for 3 years.


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  • To be eligible for this course you must have completed an initial 3 day First Aid at Work course.  Where a certificate has lapsed, it is at the discretion of the employer whether a first aider should undertake the full 3 day course again or complete the 2 day refresher.  It is best practice to complete the full course again if your certificate has expired by more than 1 month.
  • Learners must be at least 14 years of age.  
  • The role of a first aider can be physically demanding - we would normally expect learners to be fit and well enough to kneel, bend and work on the floor. 
  • To pass this course you MUST be able to meet all the standards for assessment.  This includes CPR, which must be performed on a manikin on the floor and includes being able to push on the chest to the correct depth. 
  • There are no formal entry requirements but to benefit from the learning we recommend that learners have a basic level of skill in Literacy and Numeracy.  


For completion of the e-learning modules:

  • Content on the Qualsafe at Home e-Learning platform is best viewed on a desktop or laptop using the latest version of Firefox, Google Chrome or Safari.
  • For mobile devices, a minimum screen resolution of 1440 x 900 is recommended since on smaller screens, some text/images may not be clearly visible.
  • High-speed internet connection (minimum download speed of 2mbps) is recommended but not essential. If you are accessing through your organisation’s network, please be aware of security settings and consult your system administrator if in doubt.


This qualification will revalidate your previous First Aid at Work qualification which includes any relevant updates to current UK first aid practice.  The course consists of two parts – pre-learning through flexible online learning modules PLUS one day in the classroom for face-to-face teaching.  The online modules must be completed prior to attending the classroom session but can be done at any time within the given date range.

Course Syllabus

The content of this course is set by the First Aid Awarding Organisations Forum (FAAOF) in line with HSE requirements.  It follows current first aid protocols as defined by the Resuscitation Council UK and other responsible bodies of medical opinion.

E-learning Modules covering theory around:

  • The role & responsibilities of a first aider
  • Incident & casualty assessment
  • Secondary survey
  • Hypoxia
  • Epilepsy
  • Respiratory system
  • Asthma & hyperventilation
  • Burns and scalds
  • Eye injuries
  • Poisons
  • Anaphylaxis
  • Chest injuries
  • Heart Conditions
  • Stroke
  • Diabetes
  • Injuries to bones, joints and muscles

Face to face practical learning on:

  • Primary Survey
  • CPR and defibrillation (AED)
  • Management of an unresponsive casualty
  • Recovery Position
  • Management of seizures
  • Choking casualty
  • Treatment for asthma & severe allergies
  • External bleeding
  • Hypovolaemic Shock
  • Treatment of fractures & dislocations
  • Head Injuries
  • Management of spinal injuries
  • Minor injuries
  • Head to toe survey


This qualification is the revalidation course for the 3 day FAW certificate.  It is designed for anyone with a specific responsibility at work to deal with a range of injuries and illnesses and respond to a first aid emergency.   Successful completion of the course will enable you to act as a first aider in the workplace under the Health and Safety (First Aid) Regulations 1981 as it covers your legal responsibilities as governed by HSE guidelines.  It is recommended for higher-risk workplaces such as those involving machinery, chemicals or working at height, where a First Aid Needs Assessment has identified that a full First Aider is required.

This course also meets National Governing Body requirements and as such may also be suitable for those working in voluntary or community sectors.

Delivery & Assessment

The minimum delivery time for this qualification is 12 guided learning hours.  You must complete all pre-learning modules before attending the face-to-face session.  All assessments must be passed in order to pass the course.  

This course is delivered using a mixture of online self-led study, direct teaching, instructional videos, practical demonstrations, group discussion, peer assessment and feedback and scenario-based activities.  

A range of formal and informal assessment techniques are used by the trainer throughout the learning process to measure learner knowledge, skills and understanding.   This includes observation of your practical skills and a written assessment paper.

  • You will be fully supported through all aspects of the assessment process and written assessments can be scribed if necessary
  • You must complete all learning to qualify for assessment
  • All submitted evidence must be your own work
  • Mobile phones and course books must be put away during the assessment 

Practical assessments for this qualification include:

  • Adult resuscitation (CPR and AED)
  • Recovery position
  • Management of choking
  • Wounds and bandaging
  • Treatment of hypovolaemic shock
  • Management of a casualty with a suspected spinal injury
  • Application of a sling
  • Administration of an adrenaline auto-injector trainer device
  • Top to toe survey

Certificates are valid for 3 years and first aiders must complete requalification before the certificate expiry date in order to remain qualified to act as a first aider in their workplace. 


It is important that no learner is denied the chance to attend a first aid training course due to a disability.   Our trainers are all experienced teachers with a background in support for learning.   We aim to make sure all learners have fair access to assessment and are given equal opportunities to demonstrate their knowledge and practical competence, regardless of additional support needs, disabilities, temporary illness or injury or other adverse circumstances outside their control.

With a view to removing barriers which prevent learners from accessing first aid training, the standards for delivery of regulated first aid qualifications allow us to make reasonable adjustments where this is appropriate.

For written assessments these may include:

  • use of coloured overlays
  • use of visual aids
  • use of large print resources
  • use of subtitles
  • reading questions to learners
  • scribing learner answers
  • allowing extra time

To gain certification in this first aid qualification learners will also need to demonstrate competence in the required practical skills, which include:

  • CPR & AED – this must be demonstrated at least once on the floor for 2 continuous minutes without help from a third party and learners will be required to compress the chest to the correct depth and the correct pace
  • Recovery position – this must be performed safely and effectively but does not necessarily involve kneeling on the floor
  • Wounds and bleeding – this must include applying pressure to a wound and application of a dressing/bandage without assistance from a third party except for the ‘casualty’
  • Other assessments e.g choking management and application of a sling – this must be demonstrated safely and effectively in line with the assessment criteria

It is possible for hearing or visually impaired learners to successfully undertake first aid training and assessment.  Where necessary we would adapt skills assessments to include use of ‘other’ senses.  Some learners may also require additional support e.g a sign language interpreter or a support dog.

This course will be delivered in English.  Learners with English as an additional language can make use of a dictionary or other means of translation to support their understanding.

If you think you might need some additional support to access any part of this course, please let us know at the point of booking.  We will then get in touch to discuss your needs in more detail and any permitted reasonable adjustments will be managed as sensitively and confidentially as possible.

Please note:

Reasonable adjustments may require additional time and incur additional costs to the learner.

Reasonable adjustments can only be made where they don’t cause unreasonable expense, impact the wellbeing or other learners, or affect the integrity of the assessments.

 It is not always possible to make reasonable adjustments, for example, where a learner is unable to meet the requirements of a qualification necessary for an employer to fulfil their obligations under the Health and Safety (First Aid) Regulations 1981.  An example of this would be a learner being unable to perform CPR on a manikin on the floor as in a real situation the casualty is highly likely to fall to the ground.  In this case we would issue an attendance certificate outlining specific achievements on the course