Key Information

We are a training provider based in Central Scotland, delivering regulated and accredited qualifications to schools, businesses and organisations of all sizes, as well as members of the public.  The company is owned and directed by Victoria O’Neill.

We specialise in first aid and mental health training for the workplace and also offer a range of specialist health & safety courses.  These include Forestry First Aid and Catastrophic Bleeding Training for higher risk sectors such as construction and agriculture as well as the CitizenAid community resilience programme for members of the public, charities and local authorities.


With over 25 years’ experience as a teacher and first aid instructor, it seemed a natural progression to start my own training company.  I am passionate about good quality teaching and learning and use my skills and expertise to promote best practice in first aid delivery through my roles as an internal and external verifier for first aid.

Having previously worked as a first aid practitioner and trainer for the British Red Cross and British Heart Foundation, I have a vast range of experience as a first aider in the workplace.  I have previously worked as a community first responder and now manage the first aid training for an outdoor education group.

I want people to leave our courses with the correct knowledge and skills to act confidently in any emergency.  My blog aims to keep people up to date with latest guidance and promote best practice as well as good casualty care.  You can subscribe to our latest blog posts using this link.

Our Values

At Safe Hands we are passionate about first aid and over the years have been fortunate to train people of all ages, backgrounds and experiences.  We aim to offer the highest-quality learning experiences to all regardless of their religion, beliefs, age, gender, race, disability or sexual orientation. This includes gender reassignment, marriage & civil partnership, pregnancy & maternity and ethnicity (see our Equality Policy).

First Aid for physical and mental health are essential life skills and we believe everyone should be able to access this training if they want to.  We pride ourselves on inclusivity and learner support, and will do our best to accommodate any individual learning needs and disabilities.  If you have an additional support need* that might make it difficult to attend a regular course, please contact us and we will see how we can help.  *For regulated first aid qualifications, learners must be able to demonstrate CPR to the required standard on the floor. 

Our courses are all approved and and accredited by an awarding body.  We are subject to regular quality assurance checks to ensure our customers get the best service.  This ensures you can have peace of mind in respect of your compliance obligations when you choose us as a training provider.

We continue to commit to social value.  We are proud to manage a public access defibrillator and offer free CPR courses for local communities.