- Observations of learning, teaching and assessment
- Performance management processes, including regular monitoring of Trainer and Assessorperformance
- Learner feedback
- Moderation and standardisation processes
5. Expectations for behaviour in the learning environment
In line with other policies, Learners are expected to treat each other and the Trainer/Assessor with common courtesy, decency and respect. They should refrain from behaviours that interfere with the teaching or learning process. All behaviours that, in the judgment of the Trainer, interfere with the teaching or learning process may be considered disruptive.
Learners should recognise that the course Trainer is the leader of the class and is in charge of instruction. Students must respect the Trainer’s authority to lead and to direct the classroom activities. Attempts to dispute the Trainer’s authority may be considered disruptive.
During course registration, Trainers should outline any procedures and regulations for the duration of the course, including compulsory attendance hours, housekeeping arrangements such as planned break times, fire procedures and smoking policies etc.
6. Procedures for dealing with instances of disruption or abuse
Serious problems with difficult or disruptive Learners are extremely rare. However, the welfare of Trainers and other Learners is of paramount importance to us. This protocol has been drawn up to advise staff of appropriate action to take when dealing with violent or abusive clients.
If a Trainer or Learner feels threatened with violence or abuse they should, if they feel it is safe to do so, try and diffuse the situation by talking through the issue with the individual. If someone is angry, upset or difficult, the Trainer should try and calm the situation, but not feel the need to come up with an instant answer. If this does not diffuse the situation and they continue to feel threatened, or they feel there could be a risk to others, they should remove themselves from the immediate threat and notify the Police.
When faced with disruptive behaviour in the learning environment, the Trainer should keep her/his own emotional reactions under control and to refrain from using abusive language. It is very important that the Trainer not engage in a physical confrontation with a Learner except for self-defence or for preventing injury to other leaners. The ability of the Trainer to keep calm may help to prevent escalation of the behaviour.