Criteria  Evidence
Trainers/Assessors
Do the trainers and assessors have a current FAW certificate or qualify for an exemption?YesYes. Safe Hands First Aid Training Ltd trainers hold valid FAW certificates as well as First Person on Scene qualifications.
Do the trainers and assessors hold an appropriate training / assessing qualification?YesHSE provides guidance on suitable qualifications for training and assessing. Trainers and Assessors must have minimum qualifications of First Aid at Work and a formal teaching / assessing qualification. At Safe Hands First Aid Training Ltd, all of our trainers/assessors are qualified teachers, holding degree level qualifications as well as Level 3 qualifications in Education & Training. All our trainers and assessors are expected to maintain a documented portfolio of training evidence.
Quality Assurance
Is there a documented quality assurance plan designating an individual to take responsibility for quality assurance, including assessment of the performance of trainers/assessors at least annually?YesAs a Qualsafe Approved Centre we are required to have internal and external verification procedures in place to monitor the delivery of our accredited first aid courses.
HSE guidance on the role of an organisation’s Internal Quality Assessor states: "This ‘designated person’, who can be from inside or outside the organisation should be independent of training delivery and demonstrate competence for their role."
Safe Hands First Aid Training Ltd is assessed annually by an independent external quality assurer and by our own internal quality assurer who is separate to our training staff.
We use a mechanism for retaining a detailed record of assessment for each student.
Does the designated person have a current FAW certificate or qualify for an exemption?YesOur IQA holds a valid FAW certificate as well as a B Ed degree which qualifies them to assess first aid training procedures.
Does the designated person have an assessing / verifying qualification?YesHSE’s document on First Aid Assessment Principles states that as of 1st October 2015, all IQAs must hold a formal qualification or attend CPD training with an awarding organisation. As a centre, we follow the principles set out in the current Learning and Development NOS 11 document and our IQA has completed CPD training with Qualsafe Awards.
Is there a documented course evaluation procedure?YesWe have in place course evaluation procedures that include honest, anonymous feedback from participants.
Is there a documented complaints procedure?YesWe have in place a documented appeals, enquiries and complaints procedure. This is available on our website or on request by email / in writing.
Teaching currently accepted First Aid practice
Is FAW/EFAW taught in accordance with current guidelines on adult basic life support published by the Resuscitation Council UK, and for other aspects of first aid, in accordance with current guidelines published by the Voluntary Aid Societies or other published guidelines that are supported by a responsible body of medical opinion?YesBasic Life Support content in all of our courses is based on the current guidelines published by the United Kingdom Resuscitation Council (October 2015).
FAW and EFAW content follows the current recommended syllabus by HSE and our awarding body Qualsafe Awards.
We refer to the most current editions of the First Aid Made Easy series by Nigel Barraclough and the recommended first-aid manual of the Voluntary Aid Societies (St John Ambulance, British Red Cross, St Andrew’s First Aid) published by Dorling Kindersley (10th Edition).
Have training providers demonstrated that they work to accepted standards for training?
YesAs well as credible trainers and assessors and robust and transparent Quality Assurance mechanisms in place we demand high standards elsewhere:
• Instructor/Student ratios are maintained at a maximum of 1:12 for all courses
• For candidates with specific needs we have a documented Accessibility policy
• For workplace first aid courses, all candidates must demonstrate competence with practical elements of the course (this is a HSE requirement for appointed persons as is outlined in our booking terms)
• All training equipment for use by participants is not live and students are given clear instruction in how to use it appropriately.
• All our training is completed in a large training room with seating and tables for theoretical study as well as plenty of space for practical activities. We also make use of audio-visual equipment throughout the duration of the training and care is taken to ensure this does not cause discomfort to participants.
Students are encouraged to make notes which support the learning material provided but there is no obligation to write anything down as all candidates are provided with a comprehensive pack containing a first aid manual to accompany their specific course.
Training Syllabus
Does the course content adequately meet the needs of workplaces as indicated by their first aid needs assessment?YesFAW and EFAW courses must follow a syllabus set out by HSE.
Prior to booking, Safe Hands First Aid Training Ltd will work with businesses to help them select the most appropriate training course(s) based on an individual needs assessment. Should a First Aid Needs Assessment specify topics not covered as standard (e.g for Forestry) we will endeavour to include this where appropriate.
Individuals wishing to attend one of our open courses are invited to discuss their specific needs after viewing the syllabus on our website, prior to booking.
In line with the HSE's 2013 First Aid Guidelines, candidates who successfully complete the EFAW course will be able to:
understand the role of the first-aider with reference to:
• the importance of preventing cross-infection
• the need for recording incidents and actions;
• use of available equipment;
• assessing the situation and circumstances in order to act safely, promptly and effectively in an emergency;
• administering first aid to a casualty who is unconscious (including seizure);
• administering cardio-pulmonary resuscitation;
• administering first aid to a casualty who is choking;
• administering first aid to a casualty who is wounded and bleeding;
• administering first aid to a casualty who is suffering from shock;
• providing appropriate first aid for minor injuries (including small cuts, grazes and bruises, minor burns and scalds, small splinters).
On completion of the FAW course, candidates will be able to demonstrate competence in subject areas listed above, as well as:
Administering first aid to a casualty with:
• injuries to bones, muscles and joints, including suspected spinal injuries;
• chest injuries;
• burns and scalds;
• eye injuries;
• sudden poisoning;
• anaphylactic shock.
Recognising the presence of major illness and providing appropriate first aid (including heart attack, stroke, epilepsy, asthma, diabetes).
For FAW, does the syllabus include the topics specified by HSE and does the course last at least 18 training and assessment contact hours, over 3 days?
YesThis qualification is based on the Health and Safety Executive (HSE) training standard for delivery of First Aid at Work (FAW) courses for the purposes of the Health and Safety (First Aid) Regulations 1981. It is based on the recommendations of the Resuscitation Council (UK) and Skills for Health Assessment Principles for First Aid Qualifications and is regulated by our Awarding Organisation Qualsafe Awards. Contact hours for are rigidly adhered to (18 for FAW). Any substitution of face to face teaching time (e.g by e-learning or blended learning) is not permitted for this type of course.
For FAW requalification, does the syllabus include the topics specified by HSE and does the course last at least 12 training and assessment contact hours, over 2 days?
YesThis qualification is based on the Health and Safety Executive (HSE) training standard for delivery of First Aid at Work (FAW) courses for the purposes of the Health and Safety (First Aid) Regulations 1981. It is based on the recommendations of the Resuscitation Council (UK) and Skills for Health Assessment Principles for First Aid Qualifications and is regulated by our Awarding Organisation Qualsafe Awards. Contact hours for are rigidly adhered to (12 for RFAW). Any substitution of face to face teaching time (e.g by e-learning or blended learning) is not permitted for this type of course.
For EFAW & EFAW requalification, does the syllabus include the topics specified by HSE and does the course last at least 6 training and assessment contact hours, over 1 day?YesThis qualification is based on the Health and Safety Executive (HSE) training standard for delivery of First Aid at Work (FAW) courses for the purposes of the Health and Safety (First Aid) Regulations 1981. It is based on the recommendations of the Resuscitation Council (UK) and Skills for Health Assessment Principles for First Aid Qualifications and is regulated by our Awarding Organisation Qualsafe Awards. Contact hours for are rigidly adhered to (6 for EFAW). Any substitution of face to face teaching time (e.g by e-learning or blended learning) is not permitted for this type of course.
Certificates
Do the certificates issued to students assessed as competent contain the name of the training organisation, the title of the qualification, reference to the Health & Safety (First Aid) Regulations 1981, the date of issue and conform the certificate is valid for 3 years?YesAccredited courses (FAW, EFAW and Paediatric) are supplied by our awarding organisation, Qualsafe Awards who comply with these guidelines.
All certificates clearly state:
• The name ‘Safe Hands First Aid Training Ltd’
• The name of our awarding body
• The name of the candidate
• The title of the qualification
• Confirmation that the certificate is valid for three years
• the issue date
• A statement that teaching was delivered in accordance with currently accepted practice
• Confirmation that the certificate has been issued for the purposes of complying with the requirements of the Health and Safety (First-Aid) Regulations 1981
All certificates are laminated and printed with our logo to ensure authenticity.
Do certificates for non FAW / EFAW courses list the learning outcomes of the syllabus on which candidates have been assessed?YesIf the qualification is neither FAW nor EFAW (or the training contains additional elements), all Safe Hands certificates outline the topics and learning intentions covered.