Safe Hands First Aid Training Ltd

Malpractice Policy


What is Malpractice?

Malpractice is defined as any actions that undermine the integrity of the qualification.

Relevant examples of malpractice carried out by the Centre (Safe Hands First Aid training Ltd):-

  • Failure to meet award approval requirements
  • Failure to advise an Awarding Organisation of any changes with regard to the delivery of the award
  • Failure to comply with an Awarding Organisation’s procedures for candidate registration and certification
  • Claiming certification for non-active or fictitious candidates
  • Claiming for incorrect units or awards
  • Claiming a certificate for candidates who have not undergone appropriate assessment or completed the assessment process
  • Failure to keep examination material and marking schemes secure
  • Offering excessive amounts of help in producing assessed work
  • Using falsified witness testimonies
  • Allowing candidates to include evidence that assessors know is not the candidates own work
  • Changing/falsifying records or certificates

Relevant examples of malpractice carried out by the Learner:-

  • Cheating in examinations or assessments
  • Pretending to be someone else
  • Falsifying or altering witness testimonies
  • Fabricating evidence or results
  • Changing results or certificates
  • Failing to follow the instructions or invigilators or assessors
  • Bringing unauthorised materials into examinations


Centre Responsibility

  • The Centre expects staff to co-operate fully with any investigations into malpractice. Failure to do so may result in the Centre’s approval status being permanently or temporarily removed.
  • The Centre is responsible for informing staff and candidates affected by the removal of any of it’s services.
  • In cases of suspected malpractice by candidates, Centre staff should make candidates aware that their final results may be void if the case is proven.
  • Trainers who identify suspected cases of irregularity or malpractice must immediately report their findings in writing with supporting evidence.
  • Safe Hands First Aid Training Ltd requires its staff to report any malpractice suspected after candidates have been registered, making clear any possible implications of a failure to cooperate for the issue of certificates and the future acceptance of entries.
  • Safe Hands First Aid Training Ltd will ensure that the Centre, its own staff and Awarding Organisation receives copies of this document.
  • Safe Hands First Aid Training Ltd will carry out a full investigation of any allegations of malpractice and provide a comprehensive report to the relevant parties.
  • Safe Hands First Aid Training Ltd will inform the Awarding Organisation whenever it finds evidence that certificates may be invalid and agree appropriate remedial action with the Awarding Organisation.
  • In the case of malpractice by a candidate or Centre employee, the Internal Quality Assurer will investigate the issue in liaison with the Director.

Procedures for dealing with malpractice

  • Complaints should be made in writing and returned to the Internal Quality Assurer in the first instance.
  • Safe Hands First Aid Training Ltd maintains authority to undertake investigations into alleged irregularities within their Centre.
  • The Internal Quality Assurer will carry out an investigation and report their findings to the Director and Awarding Organisation. On receipt of the complaint they will inform the Awarding Organisation of the estimated timescale for the completion of the investigation. This will normally be within 28 days.
  • Investigations will be carried out by a team independent of the management of normal working relationships within the Centre or an External Assessor will be involved.
  • The final report will contain:
    • The origin of the complaint and mode of discovery
    • The investigations carried out
    • The evidence obtained
    • The conclusions drawn
    • The recommendations for action and the resolution of the matter
  • The report will be made available to the Director and if appropriate, the Awarding Organisation and other external parties.

Where a decision is taken to invalidate certificates, Safe Hands First Aid Training Ltd will:

  • Seek to protect the interests of individual candidates in so far as is reasonable and possible in the circumstances
  • Contact the candidates involved and notify them of the status of their certificates and of any

Complaints of malpractice should include the following information:

  • Centre Name (Safe Hands First Aid Training Ltd)
  • Centre registration number
  • Centre address
  • Name of venue/course/trainer
  • Date on which alleged malpractice took place
  • Names of staff / candidates involved
  • Description of alleged malpractice
  • Details of any ongoing investigation relating to this issue
  • Complainant’s name and address

During an investigation the candidate concerned will not be entitled to claim any certificates.

Safe Hands First Aid Training Ltd reserve the right to withhold a candidate’s results for all awards they may be studying at the time of notification of the suspected malpractice or to refuse to accept future entries and/or registrations.

Appeals Procedures

Candidates wishing to appeal against the findings of the malpractice investigation or the penalties and sanctions imposed should contact the Director of Safe Hands First Aid Training Ltd in writing. Appeals will be accepted from any individual members of staff or candidates who are personally implicated in the decision.

Arrangements for re-assessment and/or certification

  • Ensure that the original certificates are cancelled on the database so that duplicates cannot be issued
  • Inform QCA of the details of the invalidated certificates and, where appropriate, make the Awarding Organisation aware

Monitoring & Review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved in Safe Hands First Aid Training Ltd. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.

We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary.

This policy will be reviewed annually as well as following:

  • changes in legislation and/or government guidance
  • as a result of any other significant change or event.

 Next review:  June 2020