English. Information will be communicated as clearly as possible. If requested at the time of booking, we may be able to produce some printed handouts in alternative languages or larger print, however course manuals are in English. As per Awarding Body guidelines, training sessions and assessments can only be conducted in English (video subtitles are available for the hearing impaired). Learners are welcome to invite a BSL interpreter to accompany them on the course (at no extra charge) if they feel this is appropriate.
Learners are required to complete all mandatory aspects of the course in order to pass. For this reason, we advise that they contact us to discuss individual needs prior to booking. Accredited courses include compulsory contact hours which will vary depending on the nature of the course. This should be taken into consideration when booking as learners who have not completed the required guided learning hours may not be eligible to pass the course (although we will make every effort to provide extra assessment time within reason).
Our courses do not include lunch, although tea and coffee is available in a shared kitchen and a microwave is available. Medical, cultural and dietary requirements will be respected wherever possible. Learners are asked to notify us of any specific needs at the time of booking.
When selecting course materials and equipment (e.g manikins) we will endeavour to check that they reflect a multi-racial society, positively and accurately and show no gender bias. All learners will have the opportunity to use the same equipment and to fully participate in all activities.
The Role of Learners
Safe Hands First Aid Training Ltd welcomes feedback, comment and suggestion. We will work with you to ensure that our training meets all of your needs and complies with due diligence.
Safe Hands First Aid Training Ltd recognises the diversity of all staff and learners. We will consider what part we can play in planning to meet individual needs and as far as possible we will take into account the needs of people with disabilities. Learners are requested to inform us of any special requirements prior to the start of the course and ideally at the time of booking.
Discriminatory Behaviour or Remarks
These are unacceptable to Safe Hands First Aid Training Ltd. Our staff and trainers are encouraged to understand the negative effects of stereotyping, prejudicial and discriminatory behaviour. We endeavour to demonstrate best practice and promote positive relationships with all learners. Discriminatory remarks which are ageist, sexist, racist or which reinforce stereotypes will be challenged. Our response to such behaviour will aim to be sensitive and supportive of the feelings of the victim(s) and to help those responsible to understand and overcome their prejudices. In line with other East Lothian Council policies, further action may be taken in the event of a person/persons becoming the victim of any form of discrimination.