Safe Hands First Aid Training Ltd 

Non-discriminatory Practice Policy


This policy demonstrates that Safe Hands First Aid Training Ltd is committed to providing and maintaining equality of opportunity for all students and to reflect the needs of all staff and delegates.

Safe Hands First Aid Training Ltd aims to be an inclusive organisation where everyone is treated with respect and dignity, and where there is equal opportunity for all.  Safe Hands First Aid Training Ltd respects and values the diversity of all its staff and users.

Valuing diversity means that we recognise that we all have complex identities made up of many strands. These can include, but are not limited to, ethnicity, gender, sexual orientation, age, physical and metal aptitudes, nationality, socio-economic status, and religious, political or other beliefs.  We are committed to engaging with the needs of our staff and users to enable us to achieve our aims.

Safe Hands First Aid Training Ltd will tackle barriers to participation and create a culture in which equal opportunities and equal treatment are a priority for all staff and users. In our day-to-day work with both colleagues and users, we seek to create an environment where attitudes and biases that hinder the progress of individuals and groups are dismantled and where we work together in mutual respect and tolerance.  



It is the responsibility of all management to:

  • ensure that the standards established within this policy are adhered to
  • familiarise themselves with the procedures in all Equal Opportunities documentation
  • ensure that they are not instructing employees to act in a discriminatory manner
  • ensure they are not putting pressure on others to discriminate
  • bring the details of the policy and procedure documents to the attention of all staff
  • ensure that information on equal opportunities is incorporated in all induction processes for new or temporary staff and is supported by ongoing training

It is the responsibility of employees at all levels to:

  • co-operate with any measures introduced to ensure equality of opportunity
  • report any discriminatory acts or practices
  • not induce or attempt to induce others to practice unlawful discrimination
  • not victimise anyone as a result of them having reported or provided evidence of discrimination
  • not harass, abuse, bully or intimidate others

Legal Responsibilities:

Over and above the provisions set out in our own policy and procedures, Safe Hands First Aid Training Ltd is also bound by certain legal responsibilities in the field of equal opportunities. These include:

  • The Race Relations Act 1976 (as amended)
  • The Equal Pay Act 1970, Equal Pay (Amendment) Regulation 1983 and Sex Discrimination Act 1975 and 1986 (as amended)
  • Disability Discrimination Act 1995
  • European Law

Our Appeals, Enquiries and Complaints Procedure Policy explains in detail where individuals can get help and how to complain about discrimination and harassment.  Safe Hands First Aid Training Ltd undertakes to assure individuals that allegations will be taken seriously, treated confidentially and investigated quickly. Employees will be protected against victimisation for making a complaint or supporting a complainant in making a complaint.

Any queries about the policy or associated procedures should be made to the Director (Victoria O’Neill).

Good Practice

Booking Procedures

All of our courses are available to both members of the public and company employees as ‘open’ or ‘offsite’ courses.  Onsite courses are designed specifically for individual businesses and are usually held on their premises. Members of the public or individuals wishing to make a group booking will still be eligible for a discount but are requested to book via email or telephone as this facility is not available through the website.

Teaching & Learning

The standard language for written and spoken information on our training courses is English.  Information will be communicated as clearly as possible. If requested at the time of booking, we may be able to produce printed handouts in alternative languages or larger print (course manuals are in English).  Our website has a translation facility to convert online information to a selection of other languages, however we regret that booking arrangements and training sessions can only be conducted in English (video subtitles are available for the hearing impaired). Delegates are welcome to invite a signer/interpreter to accompany them on the course (at no extra charge) if they feel this is appropriate.  Delegates are required to complete all mandatory aspects of the course in order to pass.  For this reason, we advise that you read the relevant course information on our website and contact us to discuss your needs prior to booking if you have any concerns.  Accredited courses include compulsory contact hours which will vary depending on the nature of the course.  Please take this into consideration when booking as delegates who have not completed the required contact hours will not be able to pass the course (although we will make every effort to provide extra time within reason).


Medical, cultural and dietary requirements will be met wherever possible. Clients are asked to notify us of any specific catering needs at the time of booking.


When selecting course materials and equipment (e.g manikins) we will endeavour to check that they reflect a multi-racial society, positively and accurately and show no gender bias. All delegates will have the opportunity to use the same equipment and to fully participate in all activities.

The role of Employers

Safe Hands First Aid Training Ltd welcomes contributions to our future planning by means of post-course feedback. When planning bespoke courses, we will work with you to ensure that our training meets all of your needs and keeps you HSE compliant.

Special Needs

Safe Hands First Aid Training Ltd recognises the wide range of special needs of our employees and delegates/students on our training courses. We will consider what part we can play in meeting these needs and when planning our training and as far as possible will take into account the needs of people with disabilities. Delegates are requested to inform us of any special requirements at the time of booking.  Where possible reasonable adjustments will be made to help Learners in their completion of the course – this is subject to approval by the Awarding Organisation.

Discriminatory behaviour or remarks

These are unacceptable to Safe Hands First Aid Training Ltd. Our employees are encouraged to understand the effects of stereotyping, prejudice and discrimination and we endeavour to demonstrate best practice and promote positive relationships with clients. Discriminatory remarks which are ageist, sexist, racist or which reinforce stereotypes will be challenged.  The response will aim to be sensitive and supportive of the feelings of the victim(s) and to help those responsible to understand and overcome their prejudices.


It is important to recognise that many victims of discrimination, harassment and bullying do not complain. This may be because they hope it will go away, they are embarrassed, they don’t want to be seen as a troublemaker, they fear they will be told it was self-provoked or they won’t be believed.

Any complaints about such behaviour must be treated seriously. Individuals who are suffering harassment or bullying but who do not wish to make any formal complaints initially should consider speaking to someone who they feel they can trust. This may help them to gain some perspective of the problem they are facing. Those who do wish to make a formal complaint should contact the Director in the first instance.

Monitoring & Review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved in Safe Hands First Aid Training Ltd. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.

We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary.

This policy will be reviewed annually as well as following:

  • changes in legislation and/or government guidance
  • as a result of any other significant change or event.

Next review:  June 2016


© Safe Hands First Aid Training Ltd 12/06/2015