Safe Hands First Aid Training Ltd 

Non-discriminatory practice policy


This policy demonstrates that we are committed to providing and maintaining equality of opportunity for all learners and to reflect the needs of all staff and learners.

Safe Hands First Aid Training Ltd aims to be an inclusive organisation where everyone is treated with respect and dignity, and where there is equal opportunity for all. We respect and value the diversity of all our staff and users.

Valuing diversity means that we recognise that we all have complex identities made up of many strands. These can include, but are not limited to, ethnicity, gender, sexual orientation, age, physical and mental aptitudes, nationality, socio-economic status, and religious, political or other beliefs. We are committed to engaging with the needs of our staff and learners to enable us to achieve our aims.

Safe Hands First Aid Training Ltd will tackle barriers to participation and create a culture in which equal opportunities and equal treatment are a priority for all staff and users. In our day-to-day work with both colleagues and users, we seek to create an environment where attitudes and biases that hinder the progress of individuals and groups are dismantled and where we work together in mutual respect and tolerance.

Victoria O’Neill Head of Centre


What is Discrimination?

Discrimination happens as a result of prejudice, misconception and stereotyping which in turn hinders the proper consideration of an individual’s talents, skills, abilities, potential and experience. It can be direct or indirect, intentional or not intentional.

Direct Discrimination

Direct discrimination takes place when a person is treated less favourably than others (in the same circumstances) on the grounds of their religion, beliefs, age, gender, race, disability or sexual orientation. This includes gender reassignment, marriage & civil partnership, pregnancy & maternity and ethnicity.

Indirect Discrimination

Indirect discrimination means applying a condition, or requirement, which adversely affects one particular group more than another, and cannot be justified in terms of the requirements for performing a job.


Victimisation consists of taking action against a person for asserting their rights under the law.


Harassment and bullying take many forms and may be directed at one person or many people. In general terms it can be described as persistent unwanted behaviour which a person finds intimidating, upsetting, embarrassing, humiliating or offensive.


It is the responsibility of all Centre staff to:

  • ensure that the standards established within this policy are adhered to;
  • familiarise themselves with the procedures in all East Lothian Council Equal Opportunitiesdocumentation;
  • ensure that they are not encouraging colleagues to act in a discriminatory manner;
  • ensure they are not putting pressure on others to discriminate;
  • complete all induction processes and ongoing training;
  • engage with any measures introduced to ensure equality of opportunity;
  • report any discriminatory acts or practices;
  • not induce or attempt to induce others to practice unlawful discrimination;
  • not prejudice anyone as a result of them having reported or provided evidence ofdiscrimination;
  • not harass, abuse, bully or intimidate others.

Legal Responsibilities:

Safe Hands First Aid Training Ltd is also bound by the following legal regulations, including (but not limited to):

  • The Equality Act 2010
  • Human Rights Act 1998
  • Civil Partnership Act 2004
  • Gender Recognition Act 2004
  • Management of Offenders Act (Scotland) 2019
  • The Asylum & Immigration Act 1996
  • Education (Scotland) Act 2016
  • Children and Young People Act (Scotland) 2014
  • European Law

Our Complaints and Malpractice policies explain in detail where individuals can get help and how to complain about discrimination and harassment. Safe Hands First Aid Training Ltd undertakes to assure individuals that allegations will be taken seriously, treated confidentially and investigated quickly. Complainants will be protected against victimisation for making a disclosure or supporting a complainant in making a disclosure.

Any queries about the policy or associated procedures should be made to the Head of Centre.

Good Practice

Booking Procedures

Our open courses are available to anyone and can be booked by individuals through our website or by telephone or email. Group bookings are offered for those who wish to have a large group of staff trained. Assessment criteria and course expectations are clearly set out throughout the booking process. Learners are asked at this time to declare any information which may affect their ability to fully engage in the training such as hearing or visual impairments, mobility issues, learning difficulties or language barriers. Wherever possible we will endeavor to make reasonable adjustments in order to improve accessibility for learners. Reasonable adjustments to regulated qualifications are at the discretion of the Internal Verifier and Awarding Body who reserve the right to deny application for changes to assessment practices, for example where a learner may be unable to perform CPR procedures on the floor.

Where we have not been informed of any accessibility issues before course registration, the trainer will make a judgement as to whether a learner will be able to complete the training and pass the relevant practical and theory assessments. In this case, any reasonable adjustment application will be completed retrospectively at the first possible opportunity. Where a trainer feels that a learner would be unable to cope with the demands of the training, despite ‘reasonable adjustments’, this will be fully explained to the learner / employer and an alternative suggested or full refund given. To prevent identity fraud, ID may be checked for non ELC learners during course registration.

Teaching & Learning

The standard language for written and spoken information on our training courses is

English. Information will be communicated as clearly as possible. If requested at the time of booking, we may be able to produce some printed handouts in alternative languages or larger print, however course manuals are in English. As per Awarding Body guidelines, training sessions and assessments can only be conducted in English (video subtitles are available for the hearing impaired). Learners are welcome to invite a BSL interpreter to accompany them on the course (at no extra charge) if they feel this is appropriate.

Learners are required to complete all mandatory aspects of the course in order to pass. For this reason, we advise that they contact us to discuss individual needs prior to booking. Accredited courses include compulsory contact hours which will vary depending on the nature of the course. This should be taken into consideration when booking as learners who have not completed the required guided learning hours may not be eligible to pass the course (although we will make every effort to provide extra assessment time within reason).


Our courses do not include lunch, although tea and coffee is available in a shared kitchen and a microwave is available. Medical, cultural and dietary requirements will be respected wherever possible. Learners are asked to notify us of any specific needs at the time of booking.


When selecting course materials and equipment (e.g manikins) we will endeavour to check that they reflect a multi-racial society, positively and accurately and show no gender bias. All learners will have the opportunity to use the same equipment and to fully participate in all activities.

The Role of Learners

Safe Hands First Aid Training Ltd welcomes feedback, comment and suggestion. We will work with you to ensure that our training meets all of your needs and complies with due diligence.

Special Needs

Safe Hands First Aid Training Ltd recognises the diversity of all staff and learners. We will consider what part we can play in planning to meet individual needs and as far as possible we will take into account the needs of people with disabilities. Learners are requested to inform us of any special requirements prior to the start of the course and ideally at the time of booking.

Discriminatory Behaviour or Remarks

These are unacceptable to Safe Hands First Aid Training Ltd. Our staff and trainers are encouraged to understand the negative effects of stereotyping, prejudicial and discriminatory behaviour. We endeavour to demonstrate best practice and promote positive relationships with all learners. Discriminatory remarks which are ageist, sexist, racist or which reinforce stereotypes will be challenged. Our response to such behaviour will aim to be sensitive and supportive of the feelings of the victim(s) and to help those responsible to understand and overcome their prejudices. In line with other East Lothian Council policies, further action may be taken in the event of a person/persons becoming the victim of any form of discrimination.


It is important to recognise that many victims of discrimination, harassment and bullying do not complain. This may be because they hope it will go away, they are embarrassed, they don’t want to be seen as a troublemaker, they fear they will be told it was self-provoked, or they won’t be believed.

Any complaints about discriminatory behaviour must be treated seriously. Individuals who are suffering harassment or bullying but who do not wish to make any formal complaints, should consider speaking to someone who they feel they can trust. This may help them to gain some perspective of the problem they are facing. Those who do wish to make a formal complaint should contact the Head of Centre in the first instance, in accordance with our Complaints Policy and Procedures.

Victoria O’Neill

Head of Centre
Safe Hands First Aid Training Ltd 6 Craigs Way

01324 710 124

Monitoring and review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved with Safe Hands First Aid Training Ltd. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the Centre.

We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary. Updates will be communicated through Standardisation Meetings.

This policy will be reviewed annually as well as following:

  • changes in legislation and/or government guidance
  • as a result of any other significant change or event. Date: 04.03.20

Next review: March 2021