Safe Hands First Aid Training Ltd

Equal Opportunities Policy

1. Introduction

Safe Hands First Aid Training Ltd is an equal opportunity provider taking into account the diversity of all staff, customers and learners.

We believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, race, disability or sexual orientation. This includes gender reassignment, marriage & civil partnership, pregnancy & maternity and ethnicity. No staff member, customer, learner or member of the public will receive less favourable treatment or be subjected to any form of discrimination prior to or during their engagement in our activities.

We are committed to making sure individuals with special educational needs, disabilities, temporary illness or injury or other adverse circumstance outside their control are not unfairly disadvantaged when undertaking qualifications or assessments.

This equal opportunities policy requires commitment from everyone within the Centre. The implementation and effective operation of this policy will be reviewed annually. Copies can be viewed on request, via our website or during course induction.

This policy and the legislation it represents will be taken into account during the design and development of all our literature. It runs through every aspect of our work. We understand the importance of equality and diversity and will ensure that this policy is being implemented by all concerned.

Victoria O’Neill Director

Equal Opps Policy Version 2.0 Jan 2020 2 Next Review: January 2021

2. Legislation

This policy takes into account the following existing legislation where appropriate: –

  • The Equality Act 2010
  • The Equal Pay Act 1970
  • Human Rights Act 1998
  • Civil Partnership Act 2004
  • Gender Recognition Act 2004
  • The Rehabilitation of Offenders Act 1974
  • The Asylum & Immigration Act 1996
  • Employment Equality Act 2015
  • Equal Status Act 2015
  • Education (Scotland) Act 2016
  • Children and Young People Act (Scotland) 2014

3. Our Responsibilities

At Safe Hands First Aid Training Ltd we will promote a positive environment where staff, customers and learners feel valued, respected and included. All trainers will be informed of the existence of this policy and our expectations of them under its terms. Harassment, exclusion and bullying will not be tolerated on any level. Staff and learners should feel comfortable during their time at Safe Hands First Aid Training Ltd and have the right to be treated with dignity and respect at all times.

  • We will ensure that fair standards of practice are maintained in line with all other policies and guidelines;
  • We will disseminate information on new and revised policies and guidelines to all staff through regular induction training;
  • All Safe Hands First Aid Training Ltd staff trainers must adhere to and comply with this policy and the spirit in which it is written;
  • It is our expectation that all Safe Hands First Aid Training Ltd staff will treat colleagues, customers, learners and members of the public with courtesy, respect and consideration at all times;
  • If any member of Safe Hands First Aid Training Ltd staff believes that a form of discrimination is taking place within the Centre, it is their responsibility to report this to the Director at the first opportunity.

4. Your Rights & Responsibilities

  • As a customer and/or learner with Safe Hands First Aid Training Ltd, you can expect to be treated with respect, courtesy and consideration at all times by our staff and we expect you to treat our staff in the same way;
  • Aggressive, anti-social behaviour or discriminatory behaviour towards other learners or our staff is unacceptable and will not be tolerated;
  • As a customer and/or learner with Safe Hands First Aid Training Ltd, you can expect to be treated fairly and equally at all times. You will not be discriminated against or treated less favourably in any way on the grounds of your religion, beliefs, age, gender, race, disability, sexual orientation, gender reassignment, marriage & civil partnership, pregnancy & maternity or ethnicity.

5. Feedback and Complaints

We will deal with any complaints of unfair treatment quickly and in a constructive manner, in line with other policies and procedures.

Feedback and complaints will be dealt with sensitively in line with our general Complaints Procedures. We appreciate that discrimination can be a difficult subject to raise and that individuals may feel uncomfortable or intimidated. We are committed to ensuring that individuals are able to come forward without fear of further discrimination.

Persons wishing to make a comment or complaint should contact the Director:

Victoria O’Neill

Safe Hands First Aid Training Ltd 6 Craigs Way

6. Monitoring & Review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved with Safe Hands First Aid Training Ltd. Failure to comply with this policy will be addressed without delay and may ultimately result in disciplinary procedures.

We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary. Updates will be communicated through Standardisation Meetings.

This policy will be reviewed annually as well as following:

  • changes in legislation and/or government or Council guidance
  • as a result of any other significant change or event Dated: 12.01.2020
  • Next review: January 2021