This course will help you develop a greater understanding of common mental health conditions and know how best to support and guide someone to professional help. Qualification title: Understanding Mental Health in the Workplace (RQF) Accreditation: Ofqual Regulated, QA Level 2 Award Certification: Valid for 3 years


  • Learners must be at least 16 years of age when they start the course
  • Learners must have sufficient literacy skills to access the reference manual and additional learning materials.
  • Course delivery and learning materials are provided in English.
  • For any online sessions you will need to use a computer with a reasonable internet connection, working camera and microphone.


This regulated and nationally recognised qualification will help you develop a greater understanding of the importance of positive mental health and wellbeing in the workplace and the role that everyone plays in recognising and handling mental health issues at work.

Course Syllabus

  • Understanding mental health and its importance 
  • Roles and responsibilities of those associated with mental health in the workplace 
  • Legislation associated with mental health in the workplace
  • Promoting positive mental health in the workplace 
  • Stigma around mental health
  • Common mental health conditions, including:

- Work-related stress

- Anxiety

- Eating disorders

- Depression

- Post-traumatic stress disorder (PTSD)

- Obsessive compulsive disorder (OCD)

- Phobias

- Bipolar

- Psychosis

- Suicide

  • Listening techniques
  • Key features of a mental health first aid at work action plan


This qualification is for those who have an interest in mental health and would like to understand the signs and symptoms of common mental health conditions and be able to support to work colleagues in a time of need.

Delivery & Assessment

The minimum delivery time for this qualification is 7 guided learning hours.  You must attend all teaching hours and complete all assessments to pass the course.   Practical topics must be taught and assessed in the classroom.

This course is delivered using direct teaching methods, group discussion and scenario-based activities.  

Assessment for the qualification includes one multiple-choice question paper.   NB - For online courses only, this is completed via an externally marked invigilated e-assessment.

  • You will be fully supported through all aspects of the assessment process
  • You must attend all teaching hours to qualify for assessment
  • Mobile phones and course books must be put away during the assessment
  • All submitted evidence must be your own work


It is important that no learner is denied the chance to attend a training course due to a disability.   Our trainers are all experienced teachers with a background in support for learning.   We aim to make sure all learners have fair access to assessment and are given equal opportunities to demonstrate their knowledge and practical competence, regardless of additional support needs, disabilities, temporary illness or injury or other adverse circumstances outside their control.

It may be possible to make a reasonable adjustment for a learner who has a disability, medical condition or learning need.   When determining whether a reasonable adjustment is possible, we are obligated to follow the QA Access to Assessment Policy.   

If you think you might need some additional support to access any part of this course, please let us know at the point of booking.  We will then get in touch to discuss your needs in more detail.  Any reasonable adjustments will be managed as sensitively and confidentially as possible.

This course will be delivered in English.  Learners with English as an additional language can make use of a dictionary or other means of translation to support their understanding.

Please note:

Reasonable adjustments may require additional time and incur additional costs to the learner.

Reasonable adjustments can only be made where they don’t cause unreasonable expense, impact the wellbeing or other learners, or affect the integrity of assessments.