The following people are eligible to lodge an enquiry, complaint or appeal concerning assessment results or internal verification decisions:
- the learner;
- where the learner is under the age of 18, the parent / carer of a learner;
- where the learner is unable to lodge an enquiry, complaint or appeal themselves due to adisability or learning difficulty, a representative of the learner;
- an employer of the learner (if they have a vested interest in the result);
- centre staff
a member of the Awarding Body (QA).
Enquiries about results, complaints and appeals should be made within 28 days of the event referred to. Normally, it will not be possible to investigate satisfactorily, matters which took place more than 28 days before the date of correspondence. However, in the interests of good customer service, every effort will be made to do so wherever possible.
Stages of Internal Assessment Appeals
Stage 1 – Informal Appeal
If you disagree with an assessment decision, you are entitled to appeal and should contact your assessor within 7 days of receiving your result. Any such appeal will be logged and the IQA informed at this stage. The assessor will respond within 7 days.
Stage 2 – Informal Appeal
If you are still unhappy about a result or assessment decision, you should contact the Internal Quality Assurer (IQA) within 7 working days of the Assessor’s response. The IQA will respond within 28 days of receipt of the Stage 2 appeal.
Internal Quality Assurer
Safe Hands First Aid Training Ltd 6 Craigs Way
01324 710 124 email@example.com