Safe Hands First Aid Training Ltd

Privacy Policy


Safe Hands First Aid Training Ltd takes privacy very seriously. From time to time we may need to gather information from customers or potential customers.

Safe Hands First Aid Training Ltd is voluntarily registered with the Information Commissioners Office, under the Data Protection Act 1998.

This privacy policy sets out how we use and protect any information that you give us when you use our website or engage in any course or course enquiry.

Safe Hands First Aid Training Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Safe Hands First Aid Training Ltd may change this policy at any time.

Good Practice

What we collect

We may collect the following information:

  • name and address
  • contact information including email address and phone number
  • demographic information such as postcode, industry, preferences and interests
  • other information relevant to customer surveys and/or offers
  • customer feedback in the form of pre-course questionnaires and post-course evaluations
  • dates/courses attended at Safe Hands First Aid Training Ltd

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • to provide you with certification for courses attended
  • to notify you when your certification is about to expire
  • we may use the information to improve our products and services e.g our website or course availability
  • to send emails / newsletters about new courses or other information which we think you may find interesting (using the email address which you have provided)
  • if you have agreed, we may contact you from time to time for market research purposes (by email, phone, mail)

What do we do with this information

Most of the information we record is for internal or external monitoring of products or services or compliance purposes. For certain courses, we are required to register participant details with our awardingbodyQualsafeortheCPDStandardsOffice. Inthecaseoftrainingcoursesforexternally accredited awards or which include an exam or formal assessment, we are obliged to retain records for a minimum of 3 years. We hold data of this nature in ‘hard copy’ and electronic format and will keep it for up to 5 years beyond the lifetime of the company for insurance purposes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. They help us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website and therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • we never pass details to any third party, except for our Awarding Body for the purposes of certification of accredited courses
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing

Qualsafe Awards act as Joint Data Controllers with Safe Hands First Aid Training Ltd for the purposes of sharing Personal Data relating to:

  • Learners undertaking the Awarding Organisation’s qualifications;
  • Trainers/Assessors/Internal Quality Assurers applying to be approved or who have been approved to deliver the Awarding Organisation’s qualifications;
  • Approved Centre Director(s)/Partners/Sole Trader(s) and/or staff whose details have been incorporated in the initial Centre Approval Application submitted to the Awarding Organisation or whose details may be provided by the Approved Centre and shared by the Parties at a later date;
  • Subcontractors used by the Approved Centre for the purposes of delivering or managing aspects of qualification delivery for the Awarding Organisation.
  • As such, the Parties agree to capture, process and retain all Shared Personal Data in line with all applicable data protection legislation.

We will never sell, distribute or lease your personal information to third parties.

We may use your personal information to send you promotional information about are products or services which we think you may find interesting unless you tell us that you do not wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the Data Protection Directive May 2018. A small fee will be payable. If you would like a copy of the information held on you, please request this in writing or by email:

Safe Hands First Aid Training Ltd, 6 Craigs Way, Rumford, Falkirk FK2 0EU

If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible so that we can correct any information found to be incorrect.


Monitoring & Review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved in Safe Hands First Aid Training Ltd. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the company.

We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary.

This policy will be reviewed annually as well as following:

  • changes in legislation and/or government guidance
  • as a result of any other significant change or event.

Victoria O’Neill (Director)
Safe Hands First Aid Training Ltd
6 Craigs Way
01324 710 124